Win-win relationships : 9 strategies for settling personal conflict without waging war

內容簡介

Conflicts exist inside people, not between them -- Conflicts are a threat to self-esteem -- Conflicts come in many colors -- Conflicts can be reduced -- Conflict reduction begins with you -- Conflict reduction calls for analysis and action -- Conflicts can be prevented -- Self-control: the key to personal conflict prevention -- Peace is illusory; peacemaking is not.